Privacy Policy

We're here to make seriously scrumptious grilled cheese toasties for our customers at Meltdown, but our customer's privacy and data rights are important to us also, so we have outlined below our Privacy Policy.

Here at Meltdown, you can be rest assured we've got your back. We promise to:

Protect your privacy

Keep your data secure

Be Transparent

Respect your choices

Comply with your rights

This privacy policy sets out how Meltdown uses and protects any information that you provide us with when you use our website or if you get in contact with us.

At Meltdown we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when your on our website or getting in contact with us, you can be assured that it will only be used in accordance with this privacy statement.

What we collect

Personal details (name, email address, phone number and other contact information that you may provide when placing an order online, contacting us or entering a competition.)
Transaction information, such as a product being purchased, price, method of payment and payment details.
Information about accounts linked to us, such as username, password and other identifiers.
Technical information about the device that you use to interact with Meltdown.
Usage data, such as; how and when you use our website, how you moved around it, traffic, location and other communication data.

How we collect

We may collect personal data about you in the following ways:

- Direct interactions - you may give us your identity, Contact, Financial, Transaction, Profile, and Marketing and communications data by filling out forms, entering information online or corresponding with us by post, phone, email or otherwise.

This includes the personal data that you provide, for example when you:

Create an account or purchase products through Meltdown.
Subscribe to our social media sites
Enter a competition
Contact us with an enquiry or to report a problem (by phone, email, social media or messaging services)

- Automated technologies or interactions with our website, we may automatically collect the following types of data: Technical data about your equipment, Usage data about your browsing actions and patterns, and Contact data. We collect this data by using cookies, server logs and other similar technologies.

- Third parties - we may received personal data about you from various third parties including:

Technical Data from third parties, including analytics providers such as Google.
Identity and Contact data from social media platforms.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services.

How we use your data

We will only collect and process your personal data where we have legal basis to do so and all with the aim to better understand your needs and provide you with the best service that we can

As a data controller, the legal basis for our collection and use of your personal data varies depending on the matter and purpose for which we collected it.

We will only collect personal data from you when:

We have your consent to do so
We need your personal data to perform a contract with you eg. to process a payment from you, fulfil your order or provide customer support connected with an order
The processing is our legitimate interests and not overridden by your rights
We have a legal obligation to collect or disclose personal data from you.

Security

We are committed to ensuring that any of your information which we hold is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide our services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

How we share your data

Meltdown never and will never sell any of your personal information that you have provide us with. We do however share your data with a number of key partners who we work with.

We are committed to ensuring that any of your information which we hold is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide our services to you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.